Little did Nokia know in 2003 when they launched the first commercial mobile device with the capability to send and receive a text Short Message Service (SMS), which will revolutionize the way communication is done. Jumping at the opportunity, Nike and Pontiac launched their first SMS marketing campaign in 2005, and the rest is history.

Fast forward 12 years, retailers and service providers have built a revenue channel out of SMS communication by way of marketing campaigns. Retailers have been reaping the benefits with an impact on their top line. The use of SMS as a communication channel has

Article source: http://retail.economictimes.indiatimes.com/re-tales/the-future-of-conventional-conversations/2638