ST. GEORGE, Utah, — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, AgentSMS enables businesses to engage customers more effectively, enhance communication and increase sales by implementing omni-channel strategies. 

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Article source: http://www.insidearm.com/news/00042934-tcn-unveils-agentsms-new-sms-texting-feat/